Shipping policy
Thank you for choosing Organic Amber. We are committed to delivering your order as quickly and efficiently as possible.
Order Processing
All orders are processed within 1–3 business days after payment has been received and verified. Orders are not processed, shipped, or delivered on weekends or public holidays.
During periods of high order volume, processing times may be slightly extended. If there is a significant delay in processing your order, we will contact you via email.
Shipping Rates and Delivery Times
Shipping rates and estimated delivery times are calculated and displayed at checkout. Delivery times may vary depending on your location, shipping carrier, and other factors beyond our control.
Estimated delivery times are provided for reference only and are not guaranteed.
Order Tracking
Once your order has been shipped, you will receive a shipping confirmation email containing tracking information. Please allow up to 48 hours for tracking information to become available after shipment.
International Shipping
We currently ship to select countries. International shipping times may vary depending on customs procedures and local postal services.
Customers are responsible for any customs duties, taxes, import fees, or other charges imposed by their local authorities.
Delays and Delivery Issues
While we strive to ensure timely delivery, Organic Amber is not responsible for delays caused by shipping carriers, customs clearance procedures, weather conditions, or other circumstances beyond our control.
If your package appears lost or delayed, please contact us at organic.amber8@gmail.com and we will do our best to assist you.
Incorrect Shipping Information
Customers are responsible for providing accurate shipping information at checkout. Organic Amber is not responsible for orders shipped to incorrectly provided addresses.
If you notice an error in your shipping address, please contact us immediately. We cannot guarantee address changes once an order has been processed.
Damaged or Lost Packages
If your package arrives damaged, please contact us within 7 days of delivery and provide photographs of the damaged package and products.
If your package is lost during transit, please contact us and we will work with the shipping carrier to investigate the issue.
Contact Us
If you have any questions regarding this Shipping Policy, please contact us at:
Email: organic.amber8@gmail.com